Classic xpress courier and Logistics
Classic xpress is an international courier delivery services company, now a subsidiary of FedEx, with its headquarters in The UK, Netherlands. The firm has fully owned operations in 61 countries, and delivers documents, parcels and pieces of freight to over two hundred countries. Its major competitors include United Parcel Services (UPS) and DHL express.
What We Do
We offer the personal touch. We believe our clients prefer to speak to someone directly, who will personally take full consideration of their delivery, always dealing with our clients in a friendly and caring manner.To provide an excellent customer experience, from when the booking is first taken to when the delivery has reached its final destination.
To always take care of your delivery as if it were our own.
To get the job done right, first time, every time.
Our unique approach to quality puts customers first
Quality has always been a hallmark of Classic xpress, and we’re never satisfied. As customer needs and expectations evolve, we must continually improve to make customers’ lives easier and simplify the Classic xpress Service experience. We achieve this through Quality Driven Management. Created by Diplomatic Shipping Services in 2008, CXC is an outgrowth of our decades of quality leadership and experience. Through CX, we’re pioneering innovations in quality thinking and driving our quality to new heights for our customers.
Keeping our promise
The Purple Promise — “I will make every Classic xpress Service experience outstanding” — expresses our commitment to customers and team members. CE provides principles, tools and methods that help us work at our best to deliver the Purple Promise, time after time.
Based on the best of the best
CX draws on the best concepts and practices from many quality philosophies — including Six Sigma, Lean, Total Quality Management, Design Thinking and Agile — to create an optimal approach for a service business like ours.
Core to our culture
CX is a unique and integral part of our Classic xpress Services culture. From the executive suite to the frontline, Diplomatic Shipping Services team members both learn and teach CX, and are actively encouraged to seek new ways to improve and innovate.
Measurements that matter to you
To monitor our progress, CX includes an enterprisewide system of metrics called the Classic xpress Services Service Quality Index that keeps us focused on the things that matter most to customers.
Quality is a tradition at Classic xpress Services
In 1990, Classic xpress Services became the first service company to win the Malcolm Baldrige National Quality Award. In 1994, we became the first transportation company to receive worldwide ISO 9001 certification. This tradition continues with CX, as we drive our quality performance levels even higher.
Classic Xpress Service